Poochie Palace Reviews

173 Reviews


Emma Stevens, October 2021

I have been taking my dog Harley to Poochie Palace for 6 years. Emma is a brilliant dog groomer and my dog loves her. Harley always looks lovely after his groom and his one happy dog.


Susan Moloney, October 2021

Emmie is just amazing with the animals


Karen Kinkead, October 2021

Great service and my baby girl was groomed perfectly


Caroline Loughman, October 2021

There the best


Elaine Binge, October 2021

Emmie is so friendly and care


Tracy Catley, September 2021

Amazing service and super friendly🐶

Happy pampered pooch and very happy mummy platinum rating 😀


Dawn Lelas, September 2021

Emmie has groomed my three for 3 years now I wouldn’t take them anywhere else she’s so patient with my girls and always so friendly


Karen Kinkead, September 2021

Excellant groom with caring friendly service


Samantha Gray, September 2021

Emma’s amazing with every client


Conchita Chaproniere, September 2021

Brilliant with my cat grooming & helpful Advice ♥️ 💯 Pet Friendly 💯


Debbie Verrinder, September 2021

Emmie is so good no job to big or small, friendly and professional my dogs love going to Emmie at Pooches Palace and being groomed and they wait for you in dog beds


Simone Mayes, September 2021

One of my dogs has CCD and is a nightmare!!!to say the least, Emma understands my dogs needs and is very accommodating , I would not let anyone else groom him , Emma is lovely and you can clearly see she loves animals would highly recommend, thank you 😊


Barbara Gregory, September 2021

I have been taking my dog Harley to Poochie palace for 6 years. Emma is a great groomer and my dog loves going there she is brilliant. I wouldn’t take my dog anywhere else.


Emma O'Hare, September 2021

Emmie cares so much about the dogs she grooms and does a fantastic job.


Annette Baxter, September 2021

Emma is very friendly and knows her stuff ! My Pomeranian is very comfortable with her x


Sarah Quiney-smith, September 2021

Emmie always goes out of her way , treats every dog like her own , always go the extra mile and puts a lot of thought and effort into everything that involves her work.


Paula Taylor, September 2021

I have been taking my Shih Tzu Mable for a few years now, she always gets a lovely groom, smells amazing and is happy. Emmie is so great with all dogs and can give a bit of advice if I have any questions.


Georgina Jenkins, September 2021

Would go anywhere else . Emma s so kind to my mills and always get what I ask for . Best groomer around


Sam Pearce, September 2021

My dog loves going to Emmie. She's always very professional and clearly loves all the dogs and cats she grooms.


Kayley Bridgman, September 2021

Couldn't fault the friendliness and the professionalism of Emma. Never seen so many happy well groomed dogs. Would very highly recommend lpp


Amanda Tait, September 2021

They are lovely couple always willing to help if they can and treat animals like they are there own


Louise Morton, September 2021

Emmie is amazing with every single dog, she is a perfectionist and her work is second to none. She is a real life dog whisperer. Her customers, ( the dogs) are first and foremost in all she does.


Sandra Shine, August 2021

Emma is the best groomer around, really cares for my dogs. Ive had her for over 10 years and would not use any other groomer. Thankyou Emma x


Dorothy Hughes, August 2021

Because it is brilliant.


Irene Welch, August 2021

Emmie always offers a range of flexible appointments. She is calm, a real animal lover and is so experienced with dogs. Also extremely reasonable compared to others I have used.


Sarah Powell, August 2021

Always able to book us in.

Friendly, relaxed and great with my dog.

A great service!


Jessica Lucas, August 2021

Always a great service and Emma looks after our dog so well


Clare Dare, August 2021

I have known Emmie for many years and have taken my dogs there for a groom lovely relaxed atmosphere and no rush treats the dogs with love


Christine Law, August 2021

My Teddy loves going to Emma I have never had a issue with him I find Emma to be I friendly helpful person and Teddy is always well groomed when he leaves Poochie palace very happy


Debra Verrinder, August 2021

Emmie is so friendly passionate and professional with all her clients she puts them all at ease, my girls love going to be groomed by Emmie


Nathan Young, August 2021

Very professional and a Great service.


Lauren Stacey, August 2021

My dog has been coming to poochie palace for nearly a year now and evevrytime she’s gets what I pay for spot on my girl is so happy to go to Emmie which really puts my mind at ease


Sue Moloney, August 2021

Emmie is so passionate and caring about animals amazing lady


April Hathaway, August 2021

animal lover and is passionate about her animals she grooms


Julie Bryant, August 2021

Emma grooms my cat Skye when needed. She is very professional & also very friendly. I wouldn’t take my cat anywhere else. 🐈‍⬛


Lorraine Richards, August 2021

Emma is very professional, and truly loves her work, she has groomed my dogs for many years. And I would not want to go anywhere else.


Kathy Yates, August 2021

l will always be thankful when my little chihuahua got attacked very badly Emmie the owner of poochie Palace is a very kind and loves and a lot of care so thank you Emmie.


JUNE Spinks, August 2021

I have had poochie Palace groom my dogs for over 10 years u had 2 dogs but sadly one died .Still have mobile grooming for my 1dog very happy with Emmie ,


tony salisbury, August 2021

Poochie Palace is great with animals. And great prices


Freya Cranham, August 2021

Great service. Appointment are always on time and they fit you in on last min if needed. Dog looks great and you get what you ask for.


Vikki Stapleton, August 2021

Amazing Customer Service with a passion for our furbabies xxxx


Sharon Copperwheat, August 2021

Amazing service, Amazing people ❤️


Marlene Bassom, October 2020

I have a 14 year old dog and Emmie is amazing with her! Previous groomers can’t finish her cut as she moody but she even allows Emmie to cut her nails(vet can’t even!!) very happy with Poochie Palace!


Suzanne Rogers, October 2020

Lady is so professional friendly and helpful, clipped my dogs nails for free , sold items to help raise funds for poppy appeal I would highly recommend poochie palace and would not take my dogs anywhere else


Linda Whiteing, October 2020

Always very professional, friendly and Nothing is too much trouble for Emma


Tina Lluka, October 2020

Lovely lady. Love dogs to bits. Outstanding customer service


Lyn Drayson, October 2020

Totally dedicated to the needs of the dogs, rather than profit. Always helpful and knowledgeable


Mandy Page, October 2020

Emmie is so lovely and gentle to all her animals. Well deserving of this award


Marc Smith, October 2020

From Lu Lu's first visit always much care and attention to detail,

Always comes out fresh and looking mint and good prices too.


Amanda Tait, October 2020

Lovely owners very friendly and helpful always there when needed advice.


Laura West, October 2020

Fantastic care whilst bathing and grooming our fur babies. Also lots of very reasonably priced doggy items.


Monica Rose, October 2020

Emma is brilliant with my dog and everyone's beloved animals. Emma explained what's best for my dog as he's has a skin allergy. And she baths Boots my dog in special shampoo. Boots comes out of the salon happy and looks lovely


Zoe Graham, October 2020

Amazing service not only with grooming but for all our dogs needs, Emmie goes above and beyond always


Elaine Martin, October 2020

Emmie is professional,her love of dogs takes her above and beyond the care she gives her four legged clients.A treasure in the doggy world.


Antonia Migliaccio, October 2020

Great grooming items for great prices, Great lady only wants what’s best for animals! X


Claire Tolhurst, October 2020

Emmie is absolutely amazing, she is so kind and caring she is brilliant with my 2 dogs, wouldnt go anywhere else. Lovely lady


Zoe Payne, October 2020

Excellent service

very friendly

Loyal


Lorraine Stephens, October 2020

Does wonderful work and is cheerful to all dogs and humans


Carolyn Farrar, October 2020

Emmie is a wonderful groomer, she loves animals and our dogs have been instantly at ease when we have left them to be groomed - We have used her excellent mobile service as well .


Tj Merrilees, October 2020

Exceptional customer services


Amanda Noble, October 2020

Amazing service the dogs are cared for as if they are her own always gentle and patient xxxx


Simone Mayes, October 2020

Lovely and friendly service at Poochie Palace , I wouldn’t want to use anyone else , my dog gets very anxious and im grateful that Poochie Palace does a great job . Thank you ?


Lesley Johnston, October 2020

Very friendly. Great service. Great with puppies also full grown dogs x


Monika Nowak, October 2020

Emmie is very professional, friendly and animal lover with gold heart.


Louise Morton, September 2020

A real, dog lover. They come first and amazing at grooming your much loved pets. Highly highly recommend. Top class grooming service.


Wendy Clarke, September 2020

Amazing staff, amazing service. Can't fault her.


Emma O'Hare, September 2020

It is obvious how much Emma cares for the dogs she grooms and she goes above and beyond which is what any of us could want for our dogs.


Jayne Good, September 2020

The best


Michelle Denyer, September 2020

Emmie is a brilliant groomer and loves animals dearly . Very professional in all aspects. Very reasonable prices too. Wouldn't have anyone else


Bexy TORRENS, September 2020

Emma is exceptional and friendly. She loves all dogs and treats them as her own. She is honest, highly skilled and reliable.

She is always happy and loves her customers going above and beyond for all.


Sydney harvey, September 2020

Great customer service and great with dogs and Emma always treats all the dogs like her own would definitely recommend.


Barbara Gregory, September 2020

I voted for Poochie Palace because Emma the groomer is brilliant. Been taking my dog there for 5 years. I have since moved to Kent but still bring my dog back to Emma in New Addington because I only want Emma to groom him and my dog loves her.


Sara Turne, September 2020

Emma is a great grimmer & is so understanding of the animals issues always happy to help & give advise


Tina Jones, September 2020

emmie is a lovely person


Annette Baxter, September 2020

Emmie has fantastic customer service skills , on the few times I have met her she has always given a warm and friendly welcoming . She is very informative and helpful in all areas of your needs. Highly recommend her !


Kellie Hall, September 2020

Brill lady very kind grooms brill and she has a heart of gold and loves animals so you know ur animal is looked after well


Geraldine Hood, September 2020

Emma looks after all of the dogs like her own and they are allowed to mix with her own dogs whom are all lovely.


Paula Irvine, September 2020

They are lovely and friendly and Emmie is such a great role model.


Debbie verrinder, September 2020

Pooches Palace is a great place to get your poochies pampered, friendly welcoming and the best thing is your dogs love going there, they all we need to keep our fur babys happy from harnesses leads collers beds and baby powered shampoo, would not take my to girls anywhere else keep up all the good work you emmie


Sue Mcvicker, September 2020

Emma is a great groomer who loves dogs


Theresa Humphrey, September 2020

Great service, always friendly and most importantly my pooch is very happy when he is there!


Emma Godfrey, September 2020

Emma is amazing, so friendly and nothing’s a bother.

Purchased some lovely Harnesses does our chihuahua


Glenda Craik, September 2020

Lovely lady , buy pet goods at great prices also she is very helpful giving me advice when I have a question regarding my doggies , she’s a star ?


Julia Kenton, September 2020

Very professional, accommodating and helpful, it's clear Emma loves her job and the dogs she works with.


Barbara Gregory, September 2020

Emma has groomed my dog for 5 years since he was a puppy. Emma is a brilliant groomer and great with the dogs. My dog looks lovely after his groom and is one happy dog. I wouldn’t have him groomed anywhere else.


Lilian Grimwood, September 2020

Emmie is always so friendly, helpful and nothing is too much trouble, she advises when needed and most importantly she absolutely loves dogs, she treats them the same as a human being. I wouldn’t trust anyone else with my dog, he suffers severe anxiety but adores emmie which makes his and our experience so much better and she always cuts him brilliantly and were always happy with what she’s done


Jamie Skinner, September 2020

Great with my dogs always happy and dogs feel at ease x


Lyn Hobson, August 2020

My old dog used to get nervous before finding poochie palace. And instead of it being a 3 hour experience liken before , she‘a in and out and looking lovely and happy .


Louiza Graham, August 2020

Emmie is the most kind, loving and attentive groomer we've ever met. Our dogs lover her and we love her! We hope you win Emmie


Chloe Stone, August 2020

Always the best service given, my boy had never had a hair cut before he met emma. Hes a nervous dog and i was very reluctant about taking him to have a cut but there was no need to worry! Emma treats all the dogs as her own and has the biggest heart and my boy adores her always happy to go with her, id never go anywhere else now and always recommend her


Sarah jane Peffers, August 2020

Fab service and staff


Julia Maule, August 2020

Emmie has been amazing with both of my dogs.

One is a rescue and has some behaviour issues and other groomers have told me not to bring her back.

Emmie has always been understanding and has never had any trouble with Mini

Both of my dogs are always happy to go to her and Always come out looking amazing.

Amazing woman who does an amazing job.


Kirstan Goodman, August 2020

Brilliant place! Professional, friendly and just so nice to the dogs. My Chi usually barks at someone he doesn’t know - everyone except Emma! New Addington’s very own Dog Whisperer! ?


Julie Dunleavy, August 2020

Emmie is a lovely lady grooms dogs and cats exceptionally first class, cares for doggies like there her own, well done poochie palace x


Angie Hudson, August 2020

Em always goes above and beyond for all her customers and their fur babies. Such a great service and always lots of good quality items in her shop.


Sarah Quiney-smith, August 2020

Emmie, is very professional, the dogs come first ,dogs are her life and her world. I wouldn’t trust anyone else with my lulu


Louise Squires, August 2020

Fantastic service, wouldn’t take my dogs anywhere else!


Amy Wren, August 2020

Super friendly, informative, helpful and professional.


Paula Taylor, August 2020

Always a lovely groom on my dog, always done by the time said to collect and fair prices.


Dawn Verrico, August 2020

Fantastic lady loves dog's treats them like her own


Sam Taylor, August 2020

Great service she loves her animal customer and she’s very friendly and helpful


Lynne Dillaway, August 2020

Fantastic service and Emma is so good with my Bella. Would definitely recommend Poochie Palace.


Vikki Bidwell, August 2020

Emma is a fantastic groomer, my shih Tzu looked and smelt amazing, such a lovely lady too she takes great pride in her work and treats the animals as if they are her own would highly recommend


Tony Smith, August 2020

I have a nervous dog but she she let's them handle her we're other's have tried and failed


Samantha Gray, August 2020

Emma is an amazing young lady so polite, always gives amazing advice on her page on how to protect our dogs from the heat


Ruth Jaffe, August 2020

Emma is truly amazing with my two dogs. We all love our doggies and only want the best for them, and that includes a groomer. And Poochie Palace is the best I’ve ever used. Will not use anyone else again. Thank you Emma for being so wonderful.


Clare , Dare, August 2020

lovely place so laid back and friendly just as a grooming parlour should be


Lyndsey Gould, August 2020

Emmie's service is exceptional. She genuinely cares for all of the dogs that she grooms and goes out of her way to ensure that the parlour is a safe and welcoming space for them. We have been using Poochie Palace for a number of years following a bad experience elsewhere. Emmie has worked with our Scottie to build trust and confidence. We would never consider going anywhere else now!


Kim Tucker, August 2020

Emma is a lovely lady who cares about the animals she grooms, my dog always comes home looking great and smelling wonderful


Christine Warner, August 2020

It’s a fantastic groomers nothing is to much . My dogs love going and they all fantastic


Christine Harper, August 2020

Best , kind patient groomer.


Carole Bedford, August 2020

No dog could ask to be better treated, Emma treats them all like little stars


Katie Littlebury, August 2020

Emmie goes above and beyond and always tries to meet her clients needs. She works quickly and I know she really loves the animals so I know my cats are safe with her.


Denise Drinkwater, August 2020

I started using Emma a number of years ago when all she had was her van. Then when she opened her shop I started going there. She is friendly & really good with my dogs. Always ready to try & help with any concerns I might have. She even points out if there's a problem with one of my dogs I might not have noticed. The last time being an abscess on one of my dogs paws. I would highly recommend Emma to anyone


Sharon Birch, August 2020

Emmie is brilliant with my dog and I feel comfortable leaving him with her ?


marilyn logan, August 2020

wouldnt take my dogs anywhere else she really loves the dogs placed in her care


Louisa Bird, August 2020

Great friendly service. Haven’t been anywhere else in years.


Karen Ivens, August 2020

Caring, friendly service


Kerrie Driscoll, August 2020

Emma is so good with my nervous dogs, wont go anywhere else. ?


Sharon Henser, August 2020

Emma is amazing with all the dogs she grooms and treats them as her own. Our dog looks and smells beautiful when we collect him. Emma will go the extra mile for any dog ?


Martin Browning, August 2020

Fantastic service really friendly and Marley fills at home with emma


Jodie Hewlett, August 2020

Emma is a great dog groomer.

treats my dog buster like her own always happy and reliable my dogs always looks good smell great after going there X


Eileen Pipe, August 2020

Emmie is a very caring and loving toward all the animals that come to her . If you are like me . I love my dog so much. And l am so happy to have found Poochie Palace there is nowhere l would take my dog Raffle. You are always wellcome at the shop as is my dog


Sharon Edser, August 2020

It's local it is reasonably priced and my dogs always look lovely when they have been cut.


Kate Staff, August 2020

Emma is great with my 2 pugs, they love being groomed by her. Great customer service, would definitely recommend


Karen Kinkead, August 2020

Cassie always looks great after a groom with Emmie


Kim White, August 2020

Emmie is so good with my dog. I have a very large breed dog who can be quite Temperamental. Emmie just knows how to handle her and my dog always comes out looking happy and smelling great. To groom my dog, it’s a lot of hard work due to her breed (Alaskan Malamute) I cant recommend Emmie enough. The love and care she shows to all dogs is second to none. I am lucky to have her locally and wouldn’t trust any other groomer.


Nikki Bidwell, August 2020

Great customer service and amazing with all the dogs in her care very reliable


Vee Hanlon, August 2020

Emma is amazing at what she does and has our baby's interest at heart she had worked so hard to get to where she is and deserves this and so much more


Denise Smith, August 2020

Amazing shop for dog stuff amazing girl that run it x


Dawn Lelas, August 2020

Emmie has done my 3 for the last 2 and a half years, and one of mine is very nervous. She treats every dog as if they are her own. I would never take them anywhere else


Anna Baron, August 2020

Emma always gives a 5 star service. The animal needs always come first. She is patient with myself and my anxious dog and makes it so easy to leave her as I have 100% confidence my fur baby is.looked after well.


Celia Crosby, August 2020

Emma is exceptional at what she does. A big thumbs up


Antoinette Allen, August 2020

excellent grooming packages available, service is first class my dog loves going there to get his groom. Referred friends who travel from Middlesex to get their dog groomed.


Ann Brooks, August 2020

Emmie is the best so brilliant at what she does.


Georgina Jenkins, August 2020

Absolutely brilliant with animals and a lovely person


Sam Reynolds, August 2020

I have a large reactive dog, and 2 small older dogs. The 2 smaller dogs have visited Emma a few times and our little 15 year old comes out every time behaving like she’s a puppy again, so once the world had calmed down a bit I spoke to her about getting my huge dog bathed and brushed and she was amazing with him!! I didn’t expect much because he’s so scared but she’d managed to bath him, dry him, and give him a good brush!! I’m certain this wouldn’t have been as calm an experience for him anywhere else, and I’ll never go anywhere else as long as she is trading!! Thoroughly recommended


Lisa Moore, August 2020

Always friendly and loving towards my pooch.


Kathy White_yates, August 2020

I voted for Poochie Palace because she is very friendly and a lover of animals. She treated my chihuahua with love and affection after his trauma.


Sarah Williamson, August 2020

Emma is very attentive in her work, I wouldn't trust my Lucy with anyone else.


Kayley Bridgman, August 2020

Emma is fantastic with dogs. She has a gift. They are well looked after and groomed to perfection


Deborah Fisher, August 2020

Exceptional place for both dogs and humans. My dogs adore going there


Doreen Thacker, August 2020

Our dog loves going to Poochie Palace, Emmie cares very much for the dogs and loves them all as if they were her own.


Tracey Brigly, August 2020

Emma is a great groomer and our doggy always comes away happy after his cut.


Jason Crosby, August 2020

Top service all round. 10/10 .

Very happy.


Susan Moloney, August 2020

She loves these dogs like her own


Marina Isted, August 2020

I Love sending my dog to Poochie palace as it is cage free . And Emma is so friendly and treats our dogs like one of her own. And I notice that all the dogs come out smiling. With their little gifts she gives them.


Linda Brewer, August 2020

Emma does a great job on my dog Loki he goes every six weeks and looks good. Emma did a good job on Loki after lockdown he looked like an Ewok thank you Em x


Georgia Yeats, August 2020

Emma is very friendly and will do everything she can to make you and your dog comfortable. The grooms she does are fantastic and my dog always looks and smells wonderful. Affordable, great service. Highly recommended.


Tina Caird-Robinson, August 2020

fantastic service caring and careful handling.

Reasonably priced


Vivienne Braim, August 2020

My bernese toby cant wait to get in there to see emmie and his pals..drags me from the car, comes home with a big grin. I only have to pick up a brush and hes on his back wagging his tail...highly recommended very friendly


Sally Smith, August 2020

Would not use anyone else, highly recommend Emma, she treats all the dogs like her own.


Kim Garrard, August 2020

Brilliant service the lady loves the dogs. Friendly and always there if you need her . My dogs love going there


Lorriane Richards, August 2020

A natural with animals. Would recommend to anyone.


Amber Bates, August 2020

Great friendly place. Deffo gotta win.


Conchita Chaproniere, August 2020

All around super groomers


S Shine, August 2020

Emma is the best groomer going. She cares so much for the dogs and cats. Angel in disguise.


Hazel Bennett, August 2020

What an amazing groomer my dogs are so happy and well cared for during grooming I would recommend to anyone


Jane Graves, August 2020

Very friendly service

Always very accommodating

Highly recommended


Daruni Clare, August 2020

Amazing dog groomers and very friendly always willing to help.


Sam Pearce, August 2020

My dog loves going to Poochie Palace. Emma is always professional. She treats my dog like one of her own. I have highly recommended her to other people, who have been really happy with her work.


Purple Bunnyloo, August 2020

Excellent custom skill great with the animals all round brilliant dog groomers


Karen Anemaet, August 2020

Emma has been my groomer for 10yrs! She’s totally bonkers about dogs and always does a great job with fifi......she has also kept her pricing very affordable which is a big bonus .


Jackie Sands, August 2020

Emma is a very dedicated and experienced dog groomer. She loves all dogs, and they love her back! She is excellent with all dogs and especially nervous, and scared rescue dogs who have had suffered traumas from a really bad start in life. She grooms my very nervous rescued shihtzu Rosie every month and does an amazing job! I'd be lost without Poochie Palace and Emma...and so would Rosie!


zowie, September 2019

Emmie is brillant groomer she knows what she doing & talks about ive used her for 5+ years now ive always been happy with my dogs groom


Julia, July 2019

Emma is great with my dogs and I wouldn’t take them to anyone else


Arron, July 2019

Been taking my dog here for years Emma is great and always delivers a 1st class service nothing is ever too much trouble .


Antoinette, July 2019

First time attending Poochie Palace and was greeted by a nice lady who groomed my dog. Fantastic job well done.


Samantha, July 2019

Amazing service cant recommend enough my fur baby loves going there


Bobbie, July 2019

Emma is wonderful. She always cleans and cuts my dog’s fur to perfection and exactly how we want it. He always comes back smelling beautiful and so clean x


Mary meehan, July 2019

Fantastic groomer and service


Mary, July 2019

Great with everything to do with my dog and the service


Barbara, July 2019

Emma the groomer at Poochie Palace is brilliant my dog loves going there always wags his tail as he walks in the door. When I pick him up always looks great and he is one happy dog. Highly recommend